COMPLIANCE

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then we have a complaints procedure which we will send to you on request. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority: www.sra.org.uk.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

The Legal Ombudsman expects complaints to be made within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them:

Website: www.legalombudsman.org.uk

Call: 0300 555 0333/ Minicom: 0300 555 1777

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6167, Slough, SL1 0EH

PRIVACY AND DATA COLLECTION POLICY

At Melius Family Law, we are committed to protecting the privacy and security of your personal information. Melius Family Law is the data controller of any personal or business information that you share with us. This data collection and privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

What information do we collect?

We may collect personal information such as your name, address, phone number, email address, and other information necessary to provide you with our services.

We also collect non-personal information such as your IP address, browser type, and operating system, which is used to improve the performance and functionality of our website.

How do we collect information?

We collect information through our website, email communications, and other forms of communication, such as phone calls and in-person meetings.

We may also collect information from third-party sources, such as public records or other publicly available sources.

At Melius Family Law we use cookies to provide you with a better browsing experience and to improve the functionality of our website.

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are used to remember your preferences, login details, and other settings, so you don’t have to enter them every time you visit a website.

You can control the use of cookies by adjusting your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or to alert you when a cookie is being sent.

Please note that disabling cookies may limit the functionality of our website and may prevent you from accessing certain features.

How do we use your information?

We use your personal information to provide you with our services, to communicate with you, and to improve the functionality of our website.

We may also use your personal information for marketing purposes, such as to provide you with information about our services and to send you newsletters and other promotional materials.

How do we protect your information?

We take appropriate measures to protect your personal information from unauthorised access, disclosure, and use.

We limit access to your personal information to those employees and agents who need access to provide you with our services.

Do we share your information?

We do not share your personal information with third parties, except as necessary to provide you with our services or as required by law.

We may also share your personal information with third-party service providers who assist us in providing our services, such as IT support.

We will typically retain data for a period of seven years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.

Your rights

You have the right to access and correct your personal information, and to request that we delete your personal information.

You also have the right to object to the processing of your personal information or to restrict the use of your personal information.

By using our website you agree to the collection and use of your personal information by us in accordance with this policy. If you do not agree to the terms of the policy, please do not provide us with any information and do not use the website.

Changes to this policy

We reserve the right to update this policy from time to time. Any changes to this policy will be posted on our website.

Contact us

If you have any questions about this policy or our use of your personal information, please contact us at info@meliusfamilylaw.co.uk.

TERMS OF USE

Your use of this website is an acknowledgement of these terms and conditions and you, therefore, consent to these legal notices.

If you do not agree to these terms, please do not use the website.

The information presented on this website is not intended as legal advice or direction, and must not be used as an alternative to a consultation with Melius Family Law. Nothing on this website constitutes legal advice or gives rise to a professional advisor / client relationship. The information is intended to be informative, and so we are not responsible or liable for any error, omission, consequence, loss or damage arising from its subsequent use.

Although we update the information on our website, we are not obliged to do so, and we make no representations, warranties or guarantees that the content on our website is accurate, complete or up-to-date.

We will not be liable to any user for any loss or damage arising in connection with the use of, or inability to use, our website, or the use of or reliance on any content displayed on our website. Nothing in these terms is intended to exclude or limit any liability that cannot be excluded or limited by law.

COPYRIGHT

All the content on this website is the copyright of Melius Family Law and must not be reproduced elsewhere unless prior consent has been agreed, in writing (via email), by the partners.