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Complaints

Complaints Information

At Melius Family Law, we aim to provide the highest standard of service. If you are unhappy with any aspect of our service, you can make a complaint, and we will handle it fairly and promptly.

How to Complain

You can submit your complaint by email or post:

Email: info@meliusfamilylaw.co.uk
Address: 44 Southampton Buildings, London WC2A 1AP

Please include your name, contact details, and a brief description of your complaint.

What Happens Next

  1. Acknowledgement: We will confirm receipt of your complaint within 7 working days.
  2. Investigation: A senior member of our team will review your complaint and may contact you for more information.
  3. Response: We aim to provide a full written response within 28 days. If the complaint is complex, we will keep you updated.

If You Are Still Unhappy

If you are not satisfied with our response, you can contact the Legal Ombudsman for an independent review:

You must normally refer your complaint within six months of our final response.

Other Options

If your complaint concerns professional conduct, you may contact the Solicitors Regulation Authority (SRA):
Website: www.sra.org.uk
Phone: 0370 606 2555

We take all complaints seriously and will work with you to resolve any issues as quickly as possible.

What we can offer?

Our range of services to suit you.

 

  • “A brilliant lawyer who gets things done with a very measured and dignified approach"

    Chambers UK 2023

  • "Melius Family Law is the latest in an exciting trend of boutique family law firms spinning off from larger groups. Melius has already generated a significant buzz since the firm was founded in April 2023."

    Winner – Chambers HNW Awards 2023

  • “A highly talented and incredibly hard-working lawyer, who always puts the interests of the client before all else”

    Leading Counsel

  • "a skilled lawyer who provided wonderful support and a resolution to a seemingly impossible situation”

    Client

  • "A brilliant solicitor with an unflappable demeanour and a much needed sense of humour"

    Client

  • “He is absolutely terrific”

    Chambers UK 2023

  • “very clever, extremely numerate, and has very good judgement”

    Chambers HNW 2022

  • "She has a razor sharp intellect that can tackle the most complex of cases and is always ahead tactically. She is committed to every client and gives extremely good advice."

    Leading Counsel

  • "a brilliant and impressive lawyer with client skills that are second to none"

    Leading Counsel

  • "She went above and beyond - you want her on your side"

    Client

  • “A phenomenal lawyer who is highly thought of in the family law world”

    Leading Counsel